Terms and Conditions
Thanks for visiting our website. Gazegill Organic Farm is the home of happy animals “A relaxed approach to farming and with an emphasis on true welfare”.
We believe that cows should have the freedom to roam, grazing our pastures and producing milk that is naturally high in omega 3. Our cows produce a natural amount of milk and are not intensified in any way to produce more, thats why our milk is rich in butterfat and protein. We do not homogenise our milk but believe that in leaving a cream line you can enjoy an untampered with natural product that is full of natures best, which we hope you enjoy.
Many people come to us because of the organic nature of our produce, but it is the quality which makes them return again. We pride ourselves on the quality of all our produce, and in particular our milk and meats. We are continually congratulated in recognition of the taste and quality of our products and the standard of our service.
We hope you will decide to judge for yourself, and look forward to hearing from you. If you have any suggestions or comments please email us at [email protected] or send us a message through our Facebook or Twitter.
We reserve the right to take payment for your first order at the time of ordering.
Making a Purchase
Making a purchase could not be easier. Just browse our online shop, and click add on any items that you wish to buy. This will add them effortlessly to your shopping basket which is displayed on the right and top of the screen. After you have finished your selection, click on “Check Out”.
We accept credit card payments, BACS and PayPal. Owing to the nature of our products, logistics and some international trading restrictions on UK meat, we are only able to accept orders from within the UK at present.
We accept Visa and MasterCard, Switch, Delta and Visa affiliated debit cards.
Your order will be dispatched for overnight delivery normally within 3 days, but with some products, such as the chicken only coming in once a week it can be up to a week. Should you require your delivery sooner this can also be pre- arranged. We will attempt to contact you by telephone before we send the produce. All our meat, except whole chickens, is vacuum-packed, and all items are individually labelled and priced. The meat is packed in insulated boxes, with ice packs.
Please note: due to the weighed nature of some of our products and the fact that all our produce is hand-prepared there may be slight variations in pack weights.
Prices, Descriptions and Availability of Goods
Prices are subject to change without notice and all goods are sold subject to availability. Prices are shown for guidance purposes only. Whilst we take the utmost care to ensure that product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to limitations of internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. Where appropriate VAT at the prevailing rate is included in the prices shown.
Special Offers, Promotions and Vouchers
We reserve the right to refuse any special offer, promotional or voucher price. The new customer promotion code ‘ILOVEGAZEGILL’ may only be used once per household and is applicable to orders placed via this website only.
As weekly special offers are already discounted promotional or discount codes will not discount these items further.
Promotional and voucher codes do not apply to carriage.
Shipping And Handling
Postage and packaging is £11.95 per 15kg.
Delivery days/times vary, but we will let you know at the time of ordering.
Whilst we make every effort to ensure that frozen items remain frozen on delivery, by the use of extra ice or dry ice, we cannot guarantee this, and cannot be held responsible for any defrosting which may occur en route.
We do not normally back-order out of stock items. Your card will only be debited for the goods that are shipped.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are entered and held on PayPal
If you need to reach us, please email us on: [email protected]
Tel: 01200 445519
Available 9 am to 5.30 pm, Monday to Friday unless we are on the farm and then we’ll get back to you as soon as we can. Calls charged at normal rates. Or call Ian on his Mobile at anytime 07980 817880
Address: Lower Gazegill Farm, Cross Hill Lane, Rimington, Clitheroe, Lancashire. BB7 4EE
For non-perishable items there is a 7 working-day cancellation period from the day following receipt of produce.
Should you change your mind regarding these items, goods must be returned to Lower Gazegill Farm, Cross Hill Lane, Rimington, Clitheroe, Lancashire. BB7 4EE, unopened and undamaged. The cost of return can be arranged through Ian O’Reilly, and would be charged at cost. A refund would be made within 30 days.
This cancellation period does not apply to our perishable goods.
We trust you never need to complain about our service or produce, and indeed levels of complaints are low. However, if you have a problem, please contact us
Telephone: 01200 445519
E-mail: [email protected]
Our complaints procedure is designed to be fair, confidential, effective, easy to use & available on-line via the e-mail address above. You will be contacted within 5 working days if you have a complaint. We are a relatively small company, and can therefore offer a personal service. Mail order complaints are the normal responsibility of Ian, but others may deal with individual cases. Our system enables us to speedily remedy a problem once it is brought to our attention. All complaints are recorded and the system checked.
This does not affect your statutory rights as a consumer
Trademarks & Copyright
All third party Copyright, Trademarks, Brand Names, Product Names and Titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property Rights for the content of J Robinson & Son. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of the website is prohibited.